Eligibility for HACC services is not based solely on age, but rather, the difficulty you’re experiencing with daily tasks or activities. These may include personal care, dressing, preparing meals, house cleaning and maintenance, and using public transport.
If you determine you need Home and Community Care Services, begin by getting a referral. These can be made by you, your family, friends, or other health services.
From there, we’ll assess you for eligibility in accordance with the HACC guidelines, making sure your details are kept strictly confidential. We’ll determine what your needs are and whether referral to other agencies is necessary. (Examples may include planned activity group, personal alarms and aged care assessment.)
If we decide you are eligible for HACC services, please understand we may not be able to provide you with them immediately: We may have assessed others as a higher priority or do not have the resources to help you, at that time. Rest assured, we do regularly reassess and prioritise existing service users, and will aim to assist you as soon as possible.
Overall, our HACC program targets its services to people who have the greatest need and/or capacity to benefit from them. We provide these services where they would not otherwise be available through self-provision; carer and family support; or another government program.