Community Satisfaction Survey Set to Open January 28

Published on 23 January 2025

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Southern Grampians Shire Council invites residents to have their say in the 2025 Community Satisfaction Survey, which runs until mid-March.

Council CEO Tony Doyle emphasised the importance of the annual survey in shaping the Shire’s future.

“This survey is an invaluable tool for understanding how our community feels about Council’s performance. It highlights where we’re excelling and pinpoints areas that need attention,” Mr Doyle said.

“Your feedback helps us make informed decisions, improve services, and plan for a stronger future.”

Independent research company National Field Services (NFS) will conduct the survey. A minimum of 400 local residents and ratepayers aged 18 and over will be randomly selected to participate in a telephone interview. The survey will cover key topics such as:

  • Council performance
  • Community consultation and engagement
  • Customer service
  • Overall Council direction

National Field Services (NFS) will clearly identify themselves when calling. Importantly:

  • They will not ask for personal information like names.
  • They will specify how long the survey will take.
  • Calls will not come from mobile numbers.
  • Participation will be anonymous.

The survey is conducted by the Department of Government Services on behalf of participating councils. Results will be compiled into a report comparing Council’s performance against previous years, other councils across the state, and similar municipalities.

In 2023, over 30,000 residents from 66 local government areas participated, providing valuable insights for local governments across Victoria.

For more information, visit www.localgovernment.vic.gov.au or contact Victorian State Government Services on 136 186.

For general enquiries, please contact Southern Grampians Shire Council on 5573 0444.

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